Deleting or freezing your account
You can delete your account at any time, on the website or in the app. In the app you can also freeze it for 30 days if you need time to think.
How it works
- “Delete” - we delete the account straight away. Your profile immediately stops being visible to others.
- “Freeze for 30 days” (app only) - your profile disappears from Mybzz straight away, and after 30 days the account is permanently deleted. If you sign in again during that time, the account comes back.
You cannot delete your account while you are organising an upcoming event with attendees. First cancel it or hand over the organisation. When you freeze your account, we cancel such events automatically after 30 days.
Deleting on the website
On mybzz.com
- Click your photo in the top right corner → “Settings” → “Account”.
- At the bottom click the small grey “Delete account” link.
- On the “Delete account” screen click the red “Delete account” button.
- In the “Delete account?” window click “Delete account permanently”. You will be signed out.
- If you see the “You have upcoming events” window, click “Manage” next to the event, cancel it or hand over the organisation, and try again.
Deleting or freezing in the app
In the app (Android and iPhone)
- Menu (your photo) → “Settings”. Scroll all the way down and tap “Delete Account”.
- Choose “Delete” (straight away) or “Freeze for 30 days”.
- Confirm with “Yes”. When deleting you will see “Account deleted Successfully”, when freezing “Account frozen Successfully”, and you will be signed out.
- You unfreeze a frozen account by signing in with your phone number within 30 days.
What we delete and what stays
- We delete: your name, photos, “About me”, email, phone number, experience, skills, goals, settings, offers, posts, comments, likes, contacts, group chat memberships and event participation.
- What stays without your details: messages you sent in conversations stay with the other people, labelled “Deleted account”. Events that have already taken place stay in the history.
- Data we are legally required to keep (e.g. invoices) is kept only for the required period.
When you have no access to your account
Write to contact@mybzz.com from the email address linked to the account, or give the phone number you sign in with. We will delete the account and confirm it by email, within a month at the latest. You will also find the full description at mybzz.com/pl/delete-account.
Frequently asked questions
Can I recover a deleted account?
No. You can create a new account with the same number, but it will be empty.
Can I freeze my account on the website?
No. Freezing for 30 days is only in the app.
What happens to my VIP after deleting my account?
VIP is lost, and the subscription does not cancel by itself. Cancel it before deleting your account: in the App Store, Google Play or on the website in “VIP and subscription”.
Will my messages disappear for the other people?
No. They stay, but without your name and photo, labelled “Deleted account”.
Something not working?
I cannot delete my account - a message about events.
You are organising an upcoming event with attendees. Cancel it or hand over the organisation (My events → “Manage”) and try again.