Changing your email address

You change your account email in Settings on the website or in the app. We send notifications, invoices and important account messages to this address.

How it works

Your account email is not the same as the contact email on your profile. Only you see your account email. We send email notifications, account messages and the account recovery link to it if you lose access to your phone number. The contact email is the address you show others in the “Contact” section of your profile.

We save the new address straight away when you click “Save”. One address can be linked to only one account.

Changing your email

On mybzz.com

  1. Click your photo in the top right corner → “Settings” → “Account”.
  2. Next to “Email” click “Change”.
  3. Enter the address in the “New Email” field and click “Save”. You will see “Email address has been updated.”

In the app (Android and iPhone)

  1. Menu (your photo) → “Settings” → “Account Settings” → “Email”.
  2. On the “Edit Email” screen enter the new address and tap “Save”.
  3. Confirm with “Yes”. You will see “Email has been changed”.

Good to know

  • Check carefully that the address is correct. You will recover your account through this address if you lose your phone number.
  • If the address is already linked to another account, the change will not work.
  • Changing your email does not change how you sign in. You still sign in with your phone number.
  • You change the contact email on your profile separately: on your profile in the “Contact” section.
Note: If you have an old account and sign in with email and password, remember that signing in with email goes away on 1 December 2026. Add a phone number in Settings.
Tip: Use an address you always have access to, ideally a private one, not a work address that may disappear when you change jobs.

Frequently asked questions

Can others see my account email?

No. Others can only see the contact email from the “Contact” section, and only your contacts and VIP members.

Which address will invoices go to?

To your account email. You will also find invoices on the website in Settings → “VIP and subscription”.

Do I need to confirm the new address?

You do not need to click a link. The address is saved straight away, so enter it carefully.

Something not working?

An error appears saying an account with this address already exists.

This address is linked to another Mybzz account. Use a different address, or message us if it is your old account.

The website says “Please enter a valid email address”.

Check that the address has an @ sign and no spaces.

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