Changing your phone number
You change the number you sign in with in Settings. If you no longer have access to your old number, you change it from the sign-in screen through your account email.
How it works
Your phone number is your login. When you change it, you confirm the new number with an SMS code. You can change your number at most 2 times a month. The new number cannot belong to another account.
There are two ways. When you are signed in, you change the number in Settings. When you cannot sign in because the code does not reach your old number, you use the “Can't access this number?” link on the sign-in screen.
Changing in Settings (you are signed in)
On mybzz.com
- Settings → “Account” → next to “Phone number” click “Change” (or “Add” if there is no number yet).
- Choose the country, enter the new number and click “Send code”.
- Enter the 6-digit code from the text message and click “Verify”. From now on you sign in with the new number.
In the app (Android and iPhone)
- Menu → “Settings” → “Account Settings” → “Phone Number”.
- Enter the new number and confirm it with the SMS code. You will see “Phone number changed successfully”.
Without access to your old number
On mybzz.com
- On the sign-in screen click “Can't access this number?”.
- Enter your “Current Phone Number” (the old one), the “New Phone Number” and the “Email Address” on your account. Click “Send request”.
- Open our email (check spam too) and click the link. The link is valid for 30 minutes.
- On the “Email Verified!” page click “Confirm Change”. We will send an SMS code to the new number.
- Enter the code in the “SMS code” field and click “Verify”. You will see “Phone number changed!”.
- Answer the question “Sign you out of all devices?”. Choose “Yes, sign out everywhere” if your phone was lost or stolen, or “No, keep them”.
In the app (Android and iPhone)
- On the sign-in screen or the code screen tap “Can't access this number?”.
- On the “Change phone number” screen enter your current number, new number and “Email address on your account”, then tap “Send link”.
- Open the email and the link in it. You complete the next steps (confirmation and the SMS code to the new number) on the website, as described above.
- Go back to the app and sign in with your new number.
Good to know
- At most 2 number changes a month.
- For security reasons we respond the same way whether or not the details match an account. If the email did not arrive, check that you entered exactly the address on your account.
- We send at most 3 such emails per hour and 3 text messages per day for one account.
- After 5 wrong SMS codes the request is cancelled and you have to start again.
- You have 24 hours from the change to sign out of all devices.
- In countries we do not deliver text messages to, the code comes by email. In that case your account email must have been confirmed beforehand.
Frequently asked questions
I do not remember which email is on my account.
Message us in the chat or at contact@mybzz.com. We will help you get access back.
Will changing my number delete my chats?
No. Only your login changes. Your profile, chats, contacts and VIP stay.
Will the number in the “Contact” section of my profile change too?
No. It is a separate field. You change it by editing the “Contact” section of your profile.
Something not working?
A message appears saying the number can be changed twice a month.
You have used the limit of 2 changes within the last month. Try later or message us.
The link from the email has expired.
The link works for 30 minutes. Go back to “Can't access this number?” and send a new request.
The website says: “This is your current phone number.”
You entered the same number that is already on your account. If you do not get the text message when signing in, resend the code or message us.
“We have already sent too many codes for this account today.”
You have used up the daily SMS limit. Try tomorrow or contact us.