Profile photo
A photo is required and must show your face. People want to know who they are talking to, and they reply more willingly to people with a photo.
How it works
Your profile has one photo. It is shown on your profile, on cards in Meet, in the chat, next to your posts and comments. The photo must show the clearly visible face of the person using the account - no logos, graphics or photos of other people.
We automatically check every new photo for a face. In the app your phone does this before sending. On the website our server checks the photo after it is uploaded. A moderator can also remove a photo if it breaks the Terms.
Changing your photo
On mybzz.com
- Click your photo or name in the left panel (or “View profile” in the account menu) to open your profile.
- Click the camera button on the photo (“Change photo”).
- In the “Choose a profile photo” window click the field or drag a file onto it.
- Adjust the crop with the “Zoom” slider and click “Use photo”.
In the app (Android and iPhone)
- Tap your photo in the top left corner and choose “View Profile”.
- Tap the “Change photo” button on your profile photo.
- Choose “Take a photo” or “Choose from gallery”, crop the photo and confirm.
- If the app says “Add a photo with your face visible.”, choose a different photo. When you change your profile photo, the app will not upload a photo without a detected face.
When a photo fails verification
If we cannot find a face in the photo or a moderator removes it, the photo disappears from your profile and Mybzz asks you for a new one. Until then you cannot use your account. On the website you will see the “Your photo has been removed” or “Upload a new profile photo” screen, sometimes with the reason for removal. If a moderator removed it, you will also get an email with the reason.
On the website: new photo or appeal
- Click “Choose a photo”, pick a photo with your face clearly visible and click “Save photo”. The block is lifted immediately.
- If you think the automatic check made a mistake, click “I disagree - ask a person to review it”. A moderator will check the photo. You can appeal once, and in the meantime you can upload a different photo.
Good to know
- On the website JPG and PNG files work most reliably. The website will try to convert an iPhone photo (HEIC) by itself. Very large files, over 40 MB, will not go through.
- We resize the photo and save it as JPG, so you do not need to prepare it first.
- We will remove a photo if no face is visible, it shows several people, it shows someone else or comes from the internet, or it contains erotic or offensive content, contact details or advertising.
Frequently asked questions
Can I add several photos?
No. A profile has one profile photo.
Can I delete my photo and have none?
No. A photo is required. You can only change it to a different one.
Who decides to remove a photo?
First an automatic check looks for a face. If you appeal, a moderator decides. Photos that break the Terms are removed by a moderator.
Can I use my company logo instead of my face?
No. You can add a logo in the “Brands” section of your profile.
Something not working?
The photo I chose does not appear.
On an iPhone or iPad the photo may only be in iCloud. Open it once in the Photos app so it downloads, or choose another one. On Android, first download a photo that is only in the cloud, or take a new one with the camera.
The website says it cannot read a HEIC photo.
Save the photo as JPG, or take a screenshot of the photo and choose it again.
The app cannot see my face.
Take a photo in better light, looking at the camera. Take off your hat or sunglasses.
I cannot open the camera or gallery.
The app will ask for access. If you refused earlier, tap “Open Settings” and allow Mybzz to access the camera or photos.