Refunds and withdrawal from the contract

For VIP bought on the website we consider refunds on request - there is no refund button in Mybzz. For purchases in the app, refunds are handled by Apple or Google.

How it works

Before paying on the website you tick the consent: “I want the service to start right away, before the 14-day withdrawal period ends. I know that if I withdraw from the contract, I will pay for the period in which the service was already provided.” Thanks to this VIP turns on straight after purchase, and you do not lose your right of withdrawal.

If you withdraw from the contract within 14 days of buying on the website, message us. We will settle for the time VIP was already active. The refund goes back to the payment method used for the purchase.

How to request a refund

On the website: purchase via Stripe

  1. Message us in the chat (bottom right corner of the website) or at contact@mybzz.com.
  2. Give the email used for payment and the purchase date, and the reason if you like.
  3. We will reply and confirm whether and how much we will refund.

In the app: store purchase

  1. Refunds for App Store purchases are handled by Apple, and for Google Play - by Google. Mybzz cannot refund a store purchase.
  2. iPhone: report a problem with the purchase through the Apple support page (reportaproblem.apple.com).
  3. Android: in Google Play open your purchase history and request a refund, or use Google Play help.

Good to know

  • A full refund switches VIP off straight away and ends the subscription.
  • The “Cancel subscription” button on its own does not refund money - it only stops further renewals.
  • We prepare a corrected invoice after a refund manually.
  • Free VIP days (from points, invitations or from Mybzz) cannot be exchanged for money.
Note: Complaints about how Mybzz works (e.g. a VIP feature does not work) also go to contact@mybzz.com or the chat - no matter where you bought VIP.
Tip: If VIP simply does not suit you, cancelling the subscription is usually enough - VIP stays until the end of the paid period and you will not pay anything more.

Frequently asked questions

Will I get a refund for unused days after cancelling?

Cancelling does not give an automatic refund. If you are within 14 days of buying on the website, you can withdraw from the contract - message us.

How long does a refund take?

After our decision, a Stripe refund usually shows up in your account after a few days, depending on your bank.

I bought VIP in the app by mistake. What do I do?

Request a refund in the App Store or Google Play and cancel the subscription in the store so it does not renew.

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Something missing? This documentation describes how Mybzz works today. If something doesn't match what you see, message us in the chat (bottom right corner of the website, or in the app: Settings → Contact Us) - we'll fix the guide or the app.