Contacting the Mybzz team

Have a question or a problem? Message us in the chat. The MYBZZ Assistant replies straight away, and when needed a person from our team takes over.

How it works

The MYBZZ Assistant replies straight away, at any time of day. It knows Mybzz features and current VIP prices, and in the app it tells you where to tap in the menu. When an issue needs a human (payment, bug, account), a person from our team replies - in the app in the same conversation.

On the website: help chat

  1. On a computer click the chat bubble in the bottom right corner of the page.
  2. On a phone the bubble is hidden - click your photo in the top bar and choose “Contact”.
  3. Describe your issue and send. When you are signed in, we also pass on your name and account ID so we can help faster.

In the app: help chat

  1. Tap your photo at the top of the home screen and choose “Settings”.
  2. In the “Information and support” section tap “Contact Us”.
  3. A conversation with Mybzz opens. Write your message - the reply will come in this conversation, with a push notification.
  4. If you see a form instead of a conversation, choose a topic in “Select Topic”, type your “Message” and send.

What to include

  • What you want to do and what happens instead.
  • Whether it is the website or the app (Android or iPhone).
  • The exact error message, if one appears.
  • For payments: the date and payment method.
Note: Never send us your password, full card number or SMS code. The Mybzz team never asks for them.

Good to know

  • Chatting with Mybzz is free and works without VIP too.
  • When a person from our team replies to your message, the MYBZZ Assistant goes quiet in that conversation.
  • In the app you will also find the conversation with Mybzz in the list under “Chat”.
Tip: Start by asking the MYBZZ Assistant - it solves most issues (where something is, how VIP works, how to change settings) right away.

Frequently asked questions

Does a human or a bot reply?

First the MYBZZ Assistant. When the issue requires it, a person from our team joins.

Where do I look for the answer in the app?

In the conversation with Mybzz in the “Chat” list. You will also get a push notification.

I have a problem with a VIP payment.

Message us in the chat with the payment date and whether you bought on the website or in the app. A person from our team will handle it.

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Something missing? This documentation describes how Mybzz works today. If something doesn't match what you see, message us in the chat (bottom right corner of the website, or in the app: Settings → Contact Us) - we'll fix the guide or the app.